WebExpertDev AI Customer Support Assistant

WebExpertDev AI Customer Support Assistant for stores using WooCommerce exposes lightweight, token-protected REST/OpenAPI tools that compatible AI support platforms can use for customer-safe product and order support. It is not a chatbot and does not include an AI model. It provides WooCommerce OpenAPI tools, setup assets, generated instructions, and admin configuration screens for stores that connect those tools to a compatible chat or AI assistant platform.

Tawk.to compatibility: this plugin is Tawk.to Ready today and works with Tawk.to AI Assist compatible OpenAPI setup. It is also OpenAPI-compatible by design for AI assistants that support OpenAPI tool calling, HTTPS REST endpoints, and bearer authentication.

Disclaimer: This plugin is not affiliated with, endorsed by, or sponsored by Tawk.to. All third-party trademarks belong to their owners.

No external AI API calls, remote services, external trackers, account code, cart links, autoship actions, or write actions are included in the Free scope.

Free Features

• Bearer-token REST security with hashed token storage.
• Public health and OpenAPI schema endpoints.
• Optional token requirement for product tools.
• WooCommerce product search with short-lived transient caching.
• Product availability by SKU or product ID.
• Verified order status requiring order number plus billing email or ZIP.
• Customer-safe status mapping for built-in and custom WooCommerce statuses.
• Customer-safe tracking summaries from supported local tracking metadata.
• Admin-controlled privacy-safe logs with enable/disable, clear logs, and retention cleanup.
• Tawk.to Ready setup prompt, knowledge block, test questions, and checklist.
• Generic OpenAPI-compatible setup guidance for compatible AI assistants.
• Optional Tawk widget embed using property ID and widget ID fields.
• Config export/import for non-secret plugin settings.
• AI behavior mode and industry preset scaffolding for prompt/knowledge generation.

Free Scope Boundaries

The Free plugin does not create carts, create reorder links, capture leads, process payments, modify orders, process refunds, send emails, send webhooks, or connect to external CRM, automation, shipping, or AI services.

Developer extension points are present for compatible custom implementations, but those integrations are not included in the Free plugin.

Optional Pro Add-On

The Free plugin is fully usable on its own for safe product support, product availability, verified order status, tracking summaries, OpenAPI setup, and assistant-ready support configuration.

For stores that want to turn support conversations into customer-click actions, WebExpertDev AI Customer Support Assistant Pro is an optional paid add-on hosted outside WordPress.org. Learn more about the optional Pro add-on on the WebExpertDev website.

Pro adds separate paid workflows through separate Pro code:

• Lead Capture
• Secure Cart Links
• Secure Reorder Links
• Product Discovery
• AI Search Keywords
• Knowledge Builder
• Advanced Tracking support

Pro secure links are signed, expiring, customer-click review links. They do not create orders, process payments, issue refunds, or secretly change carts.

Free remains fully usable without Pro and does not include Freemius, payment, telemetry, account code, or Pro source.

Third-Party Services

This plugin does not call third-party APIs by itself and does not include a hosted AI service.

If a site administrator enables the optional Tawk widget embed, visitor browsers may load the widget script from https://embed.tawk.to/ using the property ID and widget ID entered by the administrator. That widget service is provided by Tawk.to. Review Tawk.to’s privacy policy and terms before enabling the widget:

• Privacy policy: https://www.tawk.to/privacy-policy/
• Terms of service: https://www.tawk.to/terms-of-service/

If a site administrator manually imports this plugin’s OpenAPI schema into Tawk.to AI Assist or another compatible OpenAPI-based AI platform, that platform may call this site’s REST endpoints using the bearer token the administrator provides. The plugin does not create a Tawk.to account, transmit API tokens to Tawk.to automatically, transmit tokens to any AI platform automatically, or imply any affiliation with Tawk.to.

Security Model

Protected endpoints use Authorization: Bearer TOKEN. Tokens are shown only immediately after generation and stored hashed. Order status is always protected and requires order number plus billing email or ZIP. The plugin does not return payment details, full addresses, internal notes, customer IDs, user IDs, private meta, fraud data, risk data, or backend routing.

The optional Tawk widget embed uses safer ID-based fields for the Tawk property ID and widget ID. The plugin generates the widget URL from those IDs and does not accept arbitrary JavaScript embed code.

Config exports exclude API tokens, token hashes, logs, order data, customer data, and secrets. Imports are sanitized and do not import secrets.

Plugin settings are stored in the wcast_settings option. Privacy-safe logs are stored under wp-content/uploads/webexpertdev-ai-customer-support-assistant/logs/. Product search and generated prompt/knowledge caches use wcast_ transients when present.

Uninstall cleanup is controlled from the plugin admin. By default, logs and generated caches are removed on uninstall, while settings are retained unless explicitly enabled for deletion. The plugin never deletes WooCommerce orders, products, customers, or order meta.

Minimum Requirements

• PHP 7.4 or newer.
• WordPress 6.2 or newer.
• WooCommerce 7.1 or newer for live tools.

If WooCommerce is inactive, the admin setup remains available and tools return unavailable responses.

Platform Scope

The Free plugin implements WooCommerce REST/OpenAPI tools under /wp-json/wc-ai-support/v1/. It is Tawk.to Ready today and OpenAPI-compatible by design for AI assistants that support OpenAPI tool calling and bearer authentication. Platform behavior varies, and this plugin does not claim official support for every AI platform.