Web Queenz Withdrawal Manager for WooCommerce

Web Queenz Withdrawal Manager for WooCommerce is a production-quality WooCommerce plugin that implements the EU consumer withdrawal right workflow directly inside your store — for both registered customers and guests.

Built to comply with EU Directive 2011/83/EU and the new Directive (EU) 2023/2673 “Withdrawal Button” requirement (effective June 19, 2026), the plugin provides a complete withdrawal management system with the mandated two-step confirmation flow, a professional admin dashboard, automated email notifications, and GDPR-ready data handling.

Core Features

Customer Workflow

• “Withdraw From Contract Here” button on My Account orders and order detail pages, per Article 11a labelling requirements
• Two-step withdrawal flow — statement step followed by a separate “Confirm Withdrawal” function, satisfying the Article 11a two-step pattern
• Eligibility validation — 14-day window, order status checks, item-level availability
• Product-level and partial withdrawal support
• Refund or exchange selection
• Optional customer reason field
• My Account → Withdrawals history tab

Guest Withdrawal Portal

• Dedicated guest withdrawal page (auto-created on activation)
• Secure order ID + billing email validation
• Enumeration protection — generic error messages prevent order/email fishing
• Session-based secure multi-step flow

Admin Dashboard

• Operational dashboard with status counts (Pending, Approved, Completed, Rejected)
• Full requests list table with search, filters, sorting, and pagination
• Single request detail view — customer info, order link, item snapshots, timeline
• Controlled status transitions (pending → approved → completed etc.)
• Internal admin notes system (append-only, never shown to customers)
• Activity timeline — full audit log per request
• Bulk actions (approve, reject, complete) with validation and feedback

Email Notifications

• Admin notification on new request submission
• Customer confirmation email with reference number
• Customer status update emails for approved, rejected, and completed requests
• Template-based HTML emails — theme-overridable

Settings

• Configurable withdrawal window (minimum 14 days — EU law enforced)
• Guest withdrawals toggle
• Exchange option toggle
• Required reason toggle
• Admin notification email
• Customer email toggles
• Data retention on uninstall setting

Technical

• WooCommerce HPOS compatible (High Performance Order Storage)
• Modern OOP PHP architecture
• Translation ready
• GDPR data export and erasure support
• WordPress privacy policy content integration
• Secure — nonce verification, capability checks, sanitization, escaping throughout

Developer Notes

The plugin is built with a clean modular architecture:

• Entity/repository pattern for withdrawal records
• Centralized eligibility validation engine
• Event-driven email architecture
• Append-only timeline and notes storage
• Controlled status transition system
• Core services loaded on all request contexts (frontend, admin, AJAX)

About

Web Queenz Withdrawal Manager for WooCommerce is developed by Ali Adeel and maintained by Web Queenz.