Yapdesk Live Chat – Free Chat Widget & AI Chat

Yapdesk Live Chat adds a clean free live chat widget to your WordPress website and connects it to your hosted Yapdesk dashboard. It is built for small businesses that want a simple WordPress chat plugin, support ticket follow-ups, mobile alerts, and optional AI chat responses without a complicated help desk setup.

If you are looking for a free live chat plugin for WordPress, Yapdesk gives you the core chat widget for free, plus message mode when your team is away. If you want more power later, paid plans can add branding removal, visitor typing preview, multiple agents, schedules, and AI chat.

Use Yapdesk to:

• Chat with website visitors from the Yapdesk dashboard.
• Switch between Chat Active, Message mode, and Chat Off.
• Let visitors leave a message when no agent is available.
• Customize the widget title, launcher text, button text, color, and ticket notification email.
• Use the free plan without a payment method, with Yapdesk branding.
• Upgrade to Pro to remove branding, view visitor typing preview, and add up to 3 agents.
• Upgrade to Pro AI for AI chat and hybrid reply modes using your website and business context.
• Confirm free-plan branding during connection before the widget appears on the public site.

External Service Disclosure

This plugin connects to the Yapdesk hosted service at https://app.yapdesk.com when you connect your WordPress site to a Yapdesk account.

The Yapdesk service is used to provide the hosted dashboard, live inbox, notifications, tickets, billing, and optional AI features. When connected, the plugin may send the following data to Yapdesk:

• Website domain and site name during account connection.
• Site public key and site secret key for secure site connection.
• Visitor chat messages, ticket messages, visitor email if entered, visitor token, page URL, and conversation status.
• Widget settings such as title, color, launcher label, availability mode, ticket notification email, and branding text.

A Yapdesk account is required to use hosted live chat features. The free plan does not require a payment method. Paid plans are optional and are used only for extra features such as branding removal, additional agents, visitor typing preview, schedules, and AI.

Yapdesk service pages:

• Terms of Service: https://yapdesk.com/terms
• Privacy Policy: https://yapdesk.com/privacy
• Dashboard: https://app.yapdesk.com