Description
Octrace Support is a help desk & support ticket system plugin that helps manage your support requests with ease.
Easy support requests management â Spend less time and effort on providing support for your customers and focus on your business instead.
Enjoy Quick and Simple Integration â Just copy-paste two shortcodes from the documentation into your website to start.
Features
- Basic Functionality
- Unlimited tickets
- Unlimited websites
- 3 Default custom statuses
PRO
Extend the basic functionality with Octrace Support PRO version, which includes the following extra features:
- Email Module
- Attachments
- Customer Satisfaction Survey
- Guest Tickets
- Private Notes
- Agents Roles & Permissions
- Multiple Custom Statuses
- Ticket Scheduling
- Automatic Tickets Assignment