Description
Banckle Helpdesk Features
Helpdesk Automation – Invisible to Customers
Leverage the benefits of help desk automation, without your customers having to go through any changes. Send responses from the Banckle.Helpdesk web app, get delivered as simple and personalized emails to your customers..
Seamless Multiple Mailbox Integration
Set up multiple support and service emails under a single online help desk account. The Banckle.Helpdesk app automatically organizes all incoming emails to their respective mailbox folders.
Collaborative Team Inbox
Banckle.Helpdesk becomes your collaborative Inbox, allows all team members to be on the same page with consolidated email communication. Improved productivity with online ticket system assignment and tracking features.
Real Time Helpdesk Activity Reporting
Stay informed with real time customer support activities. View at a glance status of all the integrated mailboxes or get detailed insights to intelligent statistics.
Developer Friendly APIs
Use a set of powerful web help desk APIs and build your own online helpdesk software functions right into your own applications.
Platform Independence
Fully compatible with Windows, Mac and Linux systems running a recent version of major web browsers. No software to download, 100% web based help desk software, run from any location at any time.