Description
Carrot quest is a customer service, combining all instruments for marketing automation, sales and communications for your web app. Goal is to increase first and second sales.
- Carrot quest tracks realtime customer information (names, emails, phone numbers, viewed products, shopping cart, orders).
- All information on each customer is stored in an Online CRM
- 5 marketing automation, customers return and sales tools work based on collected data:
- Pop-ups to collect new leads
- Automated emails to recall customers and make additional sales (e.g. abandoned shopping cart email)
- Automated SMS to recall and keep customers and make additional sales
- Automated callback for instant sales and returning of profitable customers
- Automated chat messages for human support
- All communications with customers are combined in one interface.
Service provides detailed analytics for all those communications.
As a result we make 30% more additional sales by automation scenarios.
**Case example:**
The volume of visitors to the website in a month = 54495 unique visitors
**Before:**
Old conversion rate = 1.62%
Old number of orders per month = 884
Old revenue = $30 690
**After:**
New conversion rate = 1.83%
New number of orders per month = 996
New revenue = $36 153
**Result:** Company revenue increased by 15.09%
You don’t lose contact with any of your customers, which help to increase second and additional sales.
1. Integrations with popular services (call tracking, CRM, callback);
2. Completing customers data with social networks information (not socfishing);
3. Online consultant and email are bonded with each other;
4. etc.
P.S.
Service has many cool features, which cannot be described in one paragraph. You should try them out.